HP Officejet Pro 8600 "Incompatible ink cartridges" error

[davidlulu]

Thanks for all the input here. I had about 6 hours on the phone with customer support and many more reviewing this forum and some videos. Fun!

It seems there was a firmware update sometime about a year ago.  It also seems all of the trouble shooting caused a problem for my printhead which prior to the splendid firmware update, like the rest of the printer, worked good as new.

Funny: current error message tells me their are some cartridge defects so go buy some more supplies. As if the $200 spent on cartridges to deal strictly with this firmware upgrade was not enough.

All I ever wanted was a working printer. I did not mess with unofficial ink. I purchased through main local HP distributor. And they still have multiple levels of control which not only cost $$ but IMO killed my printer.

About 3 full days trying to fix and now I cannot get this thing out of my office soon enough. Ditto to prior comment: needing a new printer and it will NOT be an HP.

[DavidSMP]

@davidlulu,

Welcome to the HP support forums. I have reviewed the post.

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 

 Cheers!

[davidlulu]

I have been on the phone for over 6 hours with your quality/management/technical teams. As indicated, I am not able to pursue any further. I just wanted to close out my story for the good of other regionalization reset victims, potential customers, and for your own continuous improvement. Good luck.