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Locked

‎09-23-2020 03:04 PM

HP Recommended
Product: HP
Operating System: Microsoft Windows 7 (32-bit)

I wonder if HP is controlling the software remotely to disable old printers so that we have to buy a new printer. I cannot connect my HP Officejet Pro 8610 printer to my new network of Verizon. The system does not recognize the printer. The connection search failed without any reason. This may be a software problem attributable to HP, I wonder. Is there anybody who faced a similar problem with HP printers?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2020 09:49 AM

HP Recommended

@Harimao

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: 1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup. 2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored. 3. Touch OK.

 

Once done, try connecting the Printer to the new Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎09-26-2020 09:49 AM

HP Recommended

@Harimao

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: 1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup. 2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored. 3. Touch OK.

 

Once done, try connecting the Printer to the new Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎09-26-2020 11:42 AM

HP Recommended

Thanks a lot. It worked!

Was this reply helpful? Yes No

‎09-27-2020 02:10 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Was this reply helpful? Yes No
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