cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
104
Flag Post

Solved!

HP Officejet Pro 8610 cannot be connected to LAN changing network provider from Xfinity to Verizon.

HP Recommended
HP
Microsoft Windows 7 (32-bit)

I wonder if HP is controlling the software remotely to disable old printers so that we have to buy a new printer. I cannot connect my HP Officejet Pro 8610 printer to my new network of Verizon. The system does not recognize the printer. The connection search failed without any reason. This may be a software problem attributable to HP, I wonder. Is there anybody who faced a similar problem with HP printers?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
11,802 11,788 652 485
Message 2 of 4
Flag Post
HP Recommended

@Harimao

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: 1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup. 2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored. 3. Touch OK.

 

Once done, try connecting the Printer to the new Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks a lot. It worked!

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,802 11,788 652 485
Message 4 of 4
Flag Post
HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation