HP Officejet Pro 8610 wants to install but won't got through process

[Pencil_Gal]

I turned my computer on and attempted to scan a document. Was working fine this morning. Was prompted for new setup. I have tried HP Smart and the HppsDr. They both install but when I try to run them, they can't get through the download.  I tried it with Bitdefender (antivirus) turned off, but that doesn't help. 

Thoughts?

J

[Betty0610 · Accepted solution]

@Pencil_Gal

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[Pencil_Gal]

Thank you so much! Before gettting your reply, I tried similarly. It didn't work. I restarted for other reasons and voila! Back in business! I think your detailed response will help others with similar problems!

Pencilgal

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)