HP Officejet Pro 8620 Printer Failure

[djsp1n_d4t]

Hello,

I recently ran into an issue with my HP Officejet Pro 8620 printer. It randomly popped up with a printer failure message that says there is a problem with the printer or ink system. I have tried turning it on and off. It then prompted me to contact HP support with the error code but there is none provided.

I have tried cleaning the print head, wiping down the ink cartridges, performing a hard reset, and updating the printer driver.

As far as I know, the printer is pretty old and out of warranty. Any help would be appreciated, thanks.

[ferRX]

Hi @djsp1n_d4t 

Please follow steps from the next video to clean printer head:

>> https://www.youtube.com/watch?v=iTPASKLUzPc

After cleaning the printer head, insert ink cartridges and check if printer is working.

If that doesn't work then you could try with a new printer head, maybe searching on online shops like Armazon, where you can get it. 

• Search for officejet+8600+printhead

But be aware that getting new parts for an old printer,  means that you could spend more time and money on printer parts, rather than go directly to buy a new printer, the final decision is up to you.

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.