HP Officejet Pro 8620 has been disabled

[VP1018]

Hello, 

All of the functions except scanning have been disabled on my HP Officejet Pro 8620.  I tried going to Setup- Network Setup; but I get the message, "Built-in network capabilities have been disabled. Contact your administrator or the person who set up the printer." 

I have also turned off my router, computer, and printer, waited 60 seconds; but this message still comes up.

Please provide guidance so that I may use my printer. 

Thank you, 

VP1018

[Kumar0307]

@VP1018, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to make changes to the printer settings. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!