HP Officejet Pro 8740

[mmrodillon]

I need to connect my desktop computer to my printer via ethernet. I check all connections, and it seems to be correct and connected. I check the ethernet connection lights and they have green lights.

[Elohi_NR]

Hi @mmrodillon,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're having trouble connecting your HP OfficeJet Pro 8740 via Ethernet. It can be frustrating when everything appears connected but the setup still doesn’t work as expected. Let's work together to resolve this!

Connect the printer to the network (Ethernet)

Connect the printer to your network router, switch, or hub with an Ethernet cable.

Make sure paper is loaded into the input tray, and then turn on the printer.

Remove any plug or protective cover from the Ethernet port on the back of the printer.

Connect an Ethernet cable to the printer and an available port on the router.

Connect the printer to your computer or mobile device

Install the print driver or the HP Smart app to set up and connect your printer.

Make sure your computer or mobile device is connected to your local network, and has internet access with a strong signal.

Go to 123.hp.com and enter your printer model name and number.

The service automatically finds the latest recommended software or app for your computer or mobile device.

Download and run the driver file or install the HP Smart app.

Follow the guided setup to connect and start using your printer.

Click here for the remaining steps. 

Try updating the firmware. Click here

Hope this helps! Keep me posted for further assistance

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