HP Officejet Pro 9023

[NW-IQ]

I connected the HP Officejet Pro 9020 Series Printer with Network cable.

I dowloaded the latest full software package from HP Website.

I installed the software and found the connected printer.

During the setup a White graphics page appears without any progress circle or indication.

I cannot go futher with the installation.

What do i have to do now.

I tried the installation on a HP Probook and it does the same.

I upgraded the firmware on the HP Officejet Pro 9020 Series to latest version.

I tried the HP Printer and Scan doctor - I get a device manager error and driver error.

Ask me to restart to fix the problem but nothing is fixed.

[A_Gayathri]

Hi @NW-IQ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are encountering issues with the installation of the HP OfficeJet Pro 9020 Series printer software, especially when it stalls at a blank white screen, follow these troubleshooting steps:

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Uninstall Existing HP Software:

• Go to Control Panel > Programs > Programs and Features.
• Uninstall any HP printer software related to the OfficeJet Pro 9020 Series.
• Restart your computer.

Disable Antivirus and Firewall:

• Temporarily disable any antivirus software and firewall to avoid conflicts during installation.
• Remember to enable them again after the installation process.

Use HP Print and Scan Doctor:

• Run HP Print and Scan Doctor again to diagnose and fix issues.
• If it suggests restarting, do so and re-run the tool.

Download and Install HP Smart App: HP Smart

• Instead of the full software package, try using the HP Smart app from the Microsoft Store. This app can sometimes bypass installation issues present in the full software suite.
• Install the HP Smart app and follow the prompts to add your printer.

Run the Installer as Administrator:

• Right-click on the downloaded installer file and select Run as administrator.
• Follow the installation prompts to see if this resolves the issue.

Check for Windows Updates:

• Ensure that your Windows 10 is up to date.
• Go to Settings > Update & Security > Windows Update and check for updates.

Clear Temporary Files:

• Clear temporary files that might be causing conflicts.
• Press Win + R, type %temp%, and press Enter. Delete all files in the temporary folder.

Use HP Easy Start:

• Download and use the HP Easy Start utility, which is a simpler setup tool provided by HP.
• You can download it from the HP Support website. HP Easy Start

Manually Add the Printer:

• Go to Settings > Devices > Printers & scanners.
• Click Add a printer or scanner and let Windows search for your printer.
• If it finds the printer, follow the on-screen instructions to add it.

Check Device Manager for Driver Issues:

• Open Device Manager and look for any yellow exclamation marks next to your printer or other devices.
• If found, right-click on the device and select Update driver.

Refer to this document:  HP OfficeJet Pro 9020 All-in-One Printer series User manual 

HP printer setup (Wi-Fi network)

HP printer setup (Windows built-in driver)

HP printer setup (USB cable)

I hope this helps. 

Take care and have a good day.

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