HP Officejet Pro 9125e - Printer error occurred F0.01.01.02

[Phyne09]

I am receiving a Printer error occurred F0.01.01.02, a critical system error has occurred.  Restart the printer and try again. If the problem persists, contact your support representative.  FW Version: 6.20.1.5-202403010422.

The printer is connected manually via USB.

[Sneha_01]

Hi @Phyne09 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error "F0.01.01.02" on your HP OfficeJet Pro 9125e indicates a critical system error. This type of error can be caused by issues such as firmware corruption, a malfunction in the printer's internal components, or problems with the USB connection.

Here are some steps to troubleshoot and resolve the issue:

1. Restart the Printer

The first step in troubleshooting is to power cycle the printer, as recommended by the error message.

• Turn off the Printer: Power off the printer and disconnect it from the power source.
• Wait for 30 seconds: Give the printer some time to reset completely.
• Reconnect and Power On: Plug the printer back in and turn it on.
• Check for the Error Again: See if the error persists after restarting.

2. Check the USB Connection

Since your printer is connected via USB, ensure the connection is stable and functioning properly.

• Try a Different USB Port: Connect the printer to a different USB port on your computer. Ideally, use a port directly on the computer rather than through a USB hub.
• Check the USB Cable: Inspect the USB cable for damage. If possible, try using a different USB cable to rule out a faulty cable.
• Reinstall Printer Drivers: Sometimes, reinstalling the printer driver can fix USB-related issues:
  • Uninstall the Printer: Go to Control Panel > Devices and Printers, right-click the printer, and select Remove Device.
  • Reinstall the Driver: Download the latest drivers from HP’s official website and install them.

3. Check for Firmware Updates

Since you're using firmware version 6.20.1.5-202403010422, there may be a newer version available that addresses the issue.

• Check for Firmware Updates: Visit the HP Support website and check if there’s an updated firmware version for your model.
• Update Firmware: If a newer version is available, follow the instructions provided on the website to update the firmware.

4. Perform a Hard Reset

If the issue persists after restarting the printer, you can try performing a hard reset to restore the printer to its default settings.

• Hard Reset:
  • Turn off the printer.
  • Unplug the printer’s power cable and disconnect any USB connections.
  • Wait for about 30 seconds.
  • Reconnect the power cable and turn the printer back on.
  • This will help clear any temporary errors that might be causing the problem.

5. Check for Paper Jams or Obstructions

• Inspect the Printer: Check for any paper jams or obstructions in the paper path or inside the printer. Even a small piece of paper or foreign object can trigger an error.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support