HP Officejet pro 8600 cant download updates

[SueF1]

Message after failed download from original HP link 

URL /pub/softlib/software12/COL29914/HU-74441-9/hpusetup.exe was not found on this server.

Trying to update printer software - help required with correct link

[DavidSMP · Accepted solution]

Hi @SueF1,

Good Day. A warm welcome to the HP community. I reviewed the case relating to issues with the computer not charging and booting. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Are you able to print from the printer?
• Are you able to copy directly from the printer?
• Did you attempt to perform printer firmware update directly from the printer?
   
• If you are able to copy directly from the printer without any communication from the computer and are able to print from the computer and are looking only for a firmware upgrade link I will include it for you.
• Link: for firmware upgrade: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8600-e-all-in-one-printer-series-n...  Please select the correct operating system before doing it.
• Try this link with multiple browsers like Google Chrome or Firefox if IE does not work.
• This link: https://support.hp.com/us-en/document/ish_1776648-1643972-16 shows you how to update the firmware. Please follow the steps mentioned. It is useful.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[KENT7]

This response does not remotely answer the question.  The problem was will a link to a software update.   What does that have to do with I can actually print or not.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you