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‎09-28-2025 05:18 PM

HP Recommended

My printer stopped working after replacing the cartridges with a "printer failure or ink" problem. I managed to get to the support menu and hard reset it but now it's stuck trying to setup but I don't have setup cartridges. Also the original error still persists anyway. If you have a solution please let me know

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1 REPLY 1

‎10-01-2025 06:12 AM

HP Recommended

@SN170, Welcome to the HP Support Community 

  

I understand you are facing an issue with SETUP cartridges. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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