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HP Officejet pro 9018 is sometimes offline and sometimes online

HP Recommended
Pavilion All-in-One 27
Microsoft Windows 10 (64-bit)

The printer goes offline often.  Sometimes the printer is online.  When using the trouble shooter, the computer says it cannot communicate with the printer.  When I remove and then reinstall the driver, the printer will print a couple of jobs. Ten minutes later it will not print.  

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@chrislittle 

 

If you want to try a mostly hands-off fix:

Offline Doctor V5.0.6

 

  HPPSdr_5.0.6.exe

 

  • Download and Save the doctor to your computer
  • Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
  • Execute the doctor – Answer any prompts /  let the process complete
  • Restart the computer, log in, and wait for the final steps in the Doctor to finish.
  • Check for any difference.

 

 

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

  • Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

 

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

 

NOTES – Selecting Default Printer 

  1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
  2. Do not select the printer marked as “Fax”

 

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

ReferenceHP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

 

==============================================================================

 

What else?

 

If you have not done so,

Consider:

Assign the printer a static IP address

 

Printing Center > Common Questions > Connection Issues

Section: Improve Wireless communication by setting a manual (static) IP address

 OR

Wireless Printing Center – Static IP Address

 

and / or

Method - Create TCP IP port

 

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel


Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)”

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Nope. Print/Scan Dr can't communicate with printer.  While trying to set up static IP address, the IP address will not come up in the web browser. Remember:  Sometimes things print, other times they don't, so we know that sometimes the computer and the office jet pro 9018 communicate.  This computer ALWAYS communicates and prints on another HP printer in another room.  Maybe I just need to take it back to Costco.

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