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‎02-22-2025 02:02 PM

HP Recommended

I cannot print from my computer. I can locate the printer from Settings -> Printer & Scanner ->. I have added HP Envy 6555e as the default printer. I checked My device manager and it says my drivers are up to date and my windows drivers are up to date. I can print to the printer from my phone but not laptop. My HP laptop runs Windows 11 OS on Snapdragon Elite X. Can someone please help

3 REPLIES 3

‎02-22-2025 02:40 PM

HP Recommended

I suggest you try the HP Smart UPD driver which provides a ARM processor compatible driver.

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‎02-22-2025 03:22 PM

HP Recommended

I downloaded the SUPD and still i cant print from word/excel/notepad etc. I am able to see the printer in my setting and connected to it. I am able to print from HP Smart App but directly from other apps

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‎02-27-2025 01:36 PM

HP Recommended

Hi @Vee10101 
Since @Repairatrooper currently seems busy at the moment, as we understand how important it is to get everything working smoothly. I'm going to jump into this conversation as I have a solution that resolves the driver issue with your printer, please follow the link below to the solution: 
HP Printers - Print installation fails (Windows 11, ARM 64-bit processors) | HP® Support
Do let us know how it goes, and we'll help you out further! Thank you and have a great day!

 

Akhi_H
I am an HP Employee
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