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HP Recommended
HP LaserJet P2015dn Printer
Microsoft Windows 10 (64-bit)

My good ol' P2015dn has gone missing after upgrading to ATT fiber modem/router BGW210.

 

My new router can see it, i can ping it and get a response back in 4 ms., but HP software says it can't communicate with it. It sees PCL6 UPD, which I removed and re-installed, but it doesn't find my P2015dn on the wired internet (plugged into the back of the modem/router). Since it doesn't have one of those nice LCD screens, and I don't seem to be able to do more than ping it from CMD (since entering the ip address in a browser pulls up nothing...

 

Any suggestions? It prints 4 pages of 1 or 2 lines  just fine and when I unplugged it while on and plugged it back in (starts with a tiny smiley face"@JPL SET JOBATTR+"JobAcct*=SYSTEM" ...and on and on jibberish AFAIK.

If I push the button on the printer, it prints a perfect test page. It worked last week...

Thanks for any suggestions

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