• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-19-2020 05:06 AM

HP Recommended
Product: HP Spectre & Brother printer
Operating System: Microsoft Windows 10 (64-bit)

I am using an HP Spectre PC with a brother printer, both have been working together well until two weeks ago. 

The PC shows that the printer is linked however the print message is not transferring to the printer.

If I disconnect the printer, the PC shows items in line waiting to print. When I attach the printer the print queue drops out.

I do not have another printer or PC to test each other against.

Someone suggested it might be a windows update problem, can anyone help?

I'm studying with the Open University and would like the printer up and running soonest.

2 REPLIES 2

‎06-19-2020 05:13 AM

HP Recommended

Hi,

What you describe would likely be hardware failure, I suggest checking with your printer manufacturer how to test its hardware functionality , this is something to check with Brother.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-19-2020 07:05 AM

HP Recommended

2 weeks ago? I would say it is a Windows update issue (9th of June - patch Tuesday). Looks like Brother printers are the most affected. You need to look up for the Microsoft blog and reinstall patches. 

https://docs.microsoft.com/en-us/windows/release-information/windows-message-center#437

 

Hope that will help!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.