HP PRINT FOR CHROME IS NOT RESPONDING. PREVIEW LOADS, PRINT BUTTON LIGHTS UP, BUT NOTHING HAPPENS

[retiredpastor]

HP PRINT FOR CHROME DOESN'T PRINT. THE PREVIEW LOADS, AND THE PRINT BUTTON LIGHTS UP BUT IT DOESN'T PRINT., 

[A4Apollo · Accepted solution]

Hi! @retiredpastor, Welcome to the HP Support Community, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you. Let me ask you a few questions in order to assist you better.

Did you make any changes to your printer?

Does the issue persist when you make a copy from the printer?

Are you using a Chrome browser or a chrome app to print from the PC?

Are you able to print from a different application?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

Let's continue with the troubleshooting steps now.

If the copy is working fine try the steps recommended below try the steps recommended below.

If your printer doesn’t say it’s Cloud ready, follow the steps below.

1. Turn on your printer.
2. On your Windows or Mac computer, open Chrome.
3. At the top-right, click More   Settings.
4. At the bottom, click Advanced.
5. Under 'Printing', click Google Cloud Print.
6. Click Manage Cloud Print devices.
7. If prompted, sign in with your Google account.
8. Select the printers that you want to connect and then click Add printer(s).

Print documents or photos saved in Files, Google Docs, Drive, or Photos.

1. From the Chrome browser, open the document or image you want to print.

2. Click the Print icon .

   The Print window opens.

3. Under Destination, click the Change button.

   The Select a destination window opens.

4. Under Print Destinations, select your printer.

5. Change any print settings if necessary, and then click Print.

Deleting the extra printers on Google Print

Open Google Chrome, hit the action box (top-right corner) and click on Settings.
In the Settings list, scroll all the way down and click on Advanced to expand the drop-down menu. Then, scroll down through the Advanced list and click on Google Cloud Print under Printing.
Next, click on Manage Cloud Print devices and click the Manage button associated with every printer that you’re not currently using then delete it.
Once you’re only left with one active printer, restart Google Chrome and see if the issue has been resolved and you’re able to print directly from the browser.

Deleting local browsing history then uninstall Chrome

Open Google Chrome, hit the settings menu and go to More tools > Clear browsing data.
Next, set the time range to All time and make sure the boxes associated with Browsing history, Cookies and other site data and Cached images and files are checked. Then start the deletion process by clicking on Clear Data. Once the process is complete, you can safely close Google Chrome.
Press Windows key + R to open up a Run command. Then, type “appwiz.cpl” and hit Enter to open Programs and Features.
In Programs and Features, scroll down through the application list, right-click on Google Chrome and choose Uninstall.

Also, refer this article to know more information about printing using chrome app. Click Here

Let me know if this helps!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[retiredpastor]

Dear Mr Robot. I couldn't find the kudos or thumbs up button. Thank you so much. I was so fustrated. My chrome book is printing beautifully now. I am not an HP employee. 

[A4Apollo]

@retiredpastor, Thanks for your quick response and time.

I appreciate your efforts for writing back to us.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂