HP PRINTER INSTALLATION ISSUE

[BDKAJLA]

PRINTER INSTALLATION PROBLEM WITH     Call to DriverPackageInstall returned error -536870329 for package 'C:\Program Files\HP\HP ColorLaserJet MFP M278-M281\DriverStore\StanleyV4\hpzead2a4_x64.inf

[A_Gayathri]

Hi @BDKAJLA,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the error you're encountering, Call to DriverPackageInstall returned error -536870329, indicates an issue with the driver installation process for your HP ColorLaserJet MFP M278-M281 printer on Windows 10 (64-Bit). This error code often relates to problems with the driver package itself, permissions, or conflicts with existing drivers.

Here are some steps to troubleshoot and resolve this issue:

Uninstall Previous Drivers:

• Press Windows + R, type devmgmt.msc, and press Enter to open Device Manager.
• Locate your printer under the "Printers" section, right-click it, and select Uninstall device.
• Check the box for "Delete the driver software for this device" if prompted, then click Uninstall.

Remove Old Printer Entries:

• Press Windows + R, type control, and press Enter to open the Control Panel.
• Navigate to Devices and Printers.
• Right-click on your printer and select Remove device.

Clean Up Driver Store:

• Open a Command Prompt as an Administrator. You can do this by searching for cmd, right-clicking on "Command Prompt", and selecting Run as administrator.
• Type pnputil /enum-drivers and press Enter to list all installed drivers.
• Find entries related to your HP printer (look for hpzead2a4_x64.inf or similar), note their published name, and remove them using the command pnputil /delete-driver <published name> /uninstall.

Restart Your Computer.

Download the Latest Drivers:

• Visit the HP Support website and enter your printer model (HP ColorLaserJet MFP M278-M281).
• Download the latest full-feature driver package for Windows 10 (64-Bit).

Install the Driver as Administrator:

• Right-click the downloaded driver package and select Run as administrator.
• Follow the on-screen instructions to complete the installation.

Check Windows Update:

• Press Windows + I to open Settings.
• Go to Update & Security and click Check for updates.
• Install any pending updates and restart your computer if required.

Use the HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.
• Follow the on-screen instructions to diagnose and fix any installation issues.

If these steps do not resolve the issue, you may consider performing a clean boot to eliminate any potential software conflicts:

• Press Windows + R, type msconfig, and press Enter.
• In the System Configuration window, go to the Services tab, check Hide all Microsoft services, and click Disable all.
• Go to the Startup tab and click Open Task Manager.
• Disable all startup items.
• Restart your computer and try installing the printer driver again.

Refer to this document:  HP Color LaserJet Pro MFP M281fdw User manual 

I hope this helps. 

Take care and have a good day.

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