HP PRINTER M28W BRICKED

[Francy-P83]

Hi, after updating the firmware my hp m28w printer died.

when it is turned on you can only hear the mechanical noise but neither the lights nor the display come on.

I think it's in brick mode.

I read another user's discussion from a few years ago with the same problem and that he solved the problem by reinstalling the firmware through a firmware downgrade via installation with cmd command.

I tried with the current firmware available on the hp site but this failed. It seems rather mean of hp (after having purchased one of their products by paying for it) not to make available to those who have problems the firmware to perform a downgrade and be able to recover the functioning of their device!!

Can anyone provide me with the old firmware so I can recover my printer?

[Francy-P83]

Is there anyone from HP technical support who can help me?

[Garp_senchau]

@Francy-P83, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.

2. Unplug the power cord from the back of the printer.

3. Press and hold the power button for 30 seconds.

4. Plug the power cord back in.

5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,

[Francy-P83]

Hi and thank you very much for your reply, unfortunately these are solutions that I have already tried several times without success, in fact through the diagnostic software it no longer detects its serial number inside the printer.

a more in-depth action is needed through the windows cmd command run as administrator. From there completely reinstall the firmware with the usb tool always through cmd. my problem is that on the hp site only the latest firmware version is available and instead you have to downgrade to at least the penultimate version but it is not available 😭

[Garp_senchau]

Hey, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,

[Francy-P83]

Ok thanks

[Francy-P83]

Hi @ShlomiL , I need your help.. could you kindly contact me. thank you very much

[shippinguy]

Garp - care to contribute to this thread?   Re: Error Code 11 - M234DWE - Genuine Toner suddenly stopped... - Page 13 - HP Support Community - 9...