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‎05-06-2020 04:50 AM - edited ‎05-06-2020 04:53 AM

HP Recommended
Product: HP PSC 1410
Operating System: Microsoft Windows 10 (64-bit)

Installation is complete, the scanner is working, but the printer is not.

1 REPLY 1

‎05-13-2020 12:03 PM

HP Recommended

Hi @agpzinchenko

 

Welcome to the HP Support Community. I'd be happy to assist you.

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

 

1)Are you able to make copies using the printer?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

3)What is the ink level on the cartridges?

 

Meanwhile, if copy works try the steps below:

 

 Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Try the steps in the document Print job stuck in queue

 

If copy prints out blank, then try the steps in this document -Missing, Faded, or Dull Colors

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day

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