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Locked

‎09-29-2023 12:51 PM

HP Recommended
Product: HP PageWide Pro MFP 477dw
Operating System: Microsoft Windows 10 (64-bit)

HP PageWide Pro MFP 477dn bricked by latest FW update 9/29/2023. Network cable plugged in and the touch screen goes dead after the printer initializes. 2023 has been a great year for HP bricking printers via updates.

2 people had the same question
8 REPLIES 8

‎09-29-2023 01:31 PM

HP Recommended

These are the instructions I posted in another thread on one method to resolve the problem.

 

Based on what I am seeing on these boards here are some steps to try:

1. Turn off wireless and disconnect any ethernet cable from the printer. In some cases you may need to temporarily disable your wireless router to test this.

2. Power the unit on. Many posts here state that they were able to get the printer to ready with networking disconnected. If the printer comes to ready then you will likely be able to resolve this.

3. download the firmware update utility for your printer from support.hp.com. Version needs to be 2313A or older

4. Using a program called 7-Zip, extract the .ful2 file from the file you downloaded and copy to a USB Pen drive.

5. Insert that pen drive into the USB slot by the control panel. A USB icon should appear on the control panel. Touch it and there should be an option "upgrade detected". It can take up to ten minutes for the printer to realize the upgrade is there so be patient. Once you see the icon,  touch it and the firmware downgrade will be applied. 

6. When unit starts back up, turn off automatic updates so the problem firmware is not reapplied.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



2 people found this reply helpful
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‎10-01-2023 08:58 PM

HP Recommended

Thanks for saving the day 🙂

1 person found this reply helpful
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‎10-18-2023 10:48 AM

HP Recommended

I have the same problem.

How do I get the .FUL2 file to copy onto the USB? I just get PW477DW_2313A.exe

 

thanks

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‎10-18-2023 10:50 AM

HP Recommended

found this:

 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Firmware-update-made-PageWi...

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‎10-18-2023 11:19 AM - edited ‎10-18-2023 11:21 AM

HP Recommended

Download the firmware update utility from support.hp.com. Then you use 7zip to open that update file and extract the .ful2 file in it to a usb stick.

 

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/PageWide-Printer-Screen-Frozen-after-firmware-...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎10-18-2023 12:12 PM - edited ‎10-18-2023 12:14 PM

HP Recommended

Thanks, it was the changing of the .exe to .zip, then using the 7-zip app to access it that was very confusing.  This means you need a PC to do this - not a Mac!

 

Eventually worked using the instructions I posted earlier. Accessing the Blue screen with the secret Home /Back/Home/Home button combination - then forcing the firmware re-installation.

 

Crazy. They really should have issued a proper fix for this.

 

This was the solution that worked for me:

 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Firmware-update-made-PageWi...

 

 

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‎10-18-2023 01:01 PM

HP Recommended

You do not need to rename the file. Once you have 7zip installed, you right click the file and select 7zip and then open archive

 

Repairatrooper_0-1697655694983.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-19-2023 04:29 AM

HP Recommended

Thank you, I was looking for "how to downgrade" to previous version.

Since september I was with a printer without network to keep it working.

I saw that only Microsoft Windows computer affected the printer. It was working fine without Microsoft computer on the network.

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