• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-17-2021 09:13 AM

HP Recommended
Product: HP Pagewide pro mfp 477 dw
Operating System: Microsoft Windows 10 (64-bit)

When i switch on the printer, it keeps saying checking for printer updates and than fails. Printer does not even initialize

Category:
1 REPLY 1

‎10-18-2021 05:59 PM

HP Recommended

Hello,

 

Hope you are well, for this issue, the recommended troubleshooting is the following;  try to connect the printer into a different wall outlet, in the meantime the device is unplugged, please press the power button for 5 seconds and then reconnect it. 

if issue persist, please check the printer warranty on this link  and proceed giving us a call to 800 334 5144 or take the unit into an authorized service center. 

 

Regards,

I am an HP employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.