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‎08-18-2019 11:44 AM

HP Recommended
Product: HP Envy 5540 printer
Operating System: macOS 10.14 Mojave

HP Photo Creations doesn't use 64-bit software and isn't supported by my operating system. What are my options?

3 REPLIES 3

‎08-18-2019 01:07 PM

HP Recommended

@mskz55 

 

HP Photo Creations has its own website and support staff.

 

If the answer you seek is not immediately available, contact Photo Creations for help:

HP Photo Creations Support & Tips

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Dragon-Fur

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‎08-18-2019 03:12 PM

HP Recommended

Generally, the HP Photo Creation should be compatible with Mojave, Apple Mac OS uses 64-bit architecture already since Lion (10.7) and the app should work on your computer as I aware, will appreciate if you may correct me and clarify otherwise if needed @RocketLife.

 

Please try installing the latest macOS application below and check if that works, else be sure to clarify what exact behavior or error occurs:

https://www.rocketlife.com/landing/get_hppc_macos

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-18-2019 10:40 PM

HP Recommended

Thanks, ShomiL and Dragon-fur.

 

Yes, some versions of macOS display a notification the first time you start a 32-bit app. This is a one-time message; you can continue to use HP Photo Creations as normal on macOS versions up to and including 10.14 (Mojave). 

 

RocketLife

RocketLife, developer of HP Photo Creations
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