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‎12-27-2021 06:10 AM

HP Recommended
Product: HP Photosmart 5510
Operating System: Microsoft Windows 10 (64-bit)

Dear Community,

 

After a factory reset of my HP Photosmart 5510 printer, It was not possible to configurate without the setup cartridges.

I do not have the cartridges any more. I have bought new original HP cartridges (4-pack), but after pressing "Configurate" on the display of the printer and placing the new cartridges, the black cartridge can not be recognized and the printer is asking for the setup cartridge.

 

Can you please give me a solution for this problem? 

 

Thanks in advance!

Category:
1 REPLY 1

‎12-30-2021 01:00 PM

HP Recommended

@Stefan0018

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/hk-en/document/ish_1721824-1419961-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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