HP Photosmart 7520 windows 10-64 driver issues

[matt_1]

My HP Photosmart 7520(7525) printer has become a paperweight with windows 10 64 bit.  The driver no loner functions.  I am able to print, and only print.  I'm not able to scan or fax.  I've uninstalled the driver multiple times, reinstalled in admin mode and no improvement.  I've searched the forums and it says that it's no longer supported.

Hp recommends to install "scan and capture" from Microsoft app store.  However my computer is corporate managed (though I have administrator privileges) and I can NOT download anything from the Microsoft app store.  Does HP have a direct download for this app.

Is there Any other application that won't render this printer to the landfill.

[Dragon-Fur]

@matt_1 

It might be time to consider a new printer.

Edit - Answer question regarding HP Scan and Capture

No, sorry, the Scan and Capture application is not available as a direct software download.

For those reading:

HP Scan and Capture - Windows Store - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

A word of caution, though, since your boss dislikes the Microsoft Store:

Drivers and Apps are becoming more closely tied to the ability to use Windows software from the Store.  Newer printers (HP) have largely replaced (or at least augmented) the traditional printer software with HP Smart for Windows and with similar versions of HP Smart for mobile devices.  HP Smart for Windows is an application (as opposed to the traditional print/scan software).  HP Smart for Windows is a Store download / install.

It might be possible to squeeze a bit more life out of the 7520.

Next time you uninstall the software, check and remove All the extra bits, including artifacts hiding in your user account.

“Not Working” – Software does not work, won’t install, or things are generally “stuck in the mud”

Things to Know

NOTE

This procedure does not address File System errors in Windows nor does it fix issues in your network that are blocking or failing to find and accept the device on the network. 

• Read through the following text, then proceed with the steps that are relevant to your situation.

• For best results, do not ignore the suggested Restart sequences.

• Procedure includes optional “extra bits” clear and clean steps to assist with “troubled” software installations.  Extra sections are marked with an asterisk pair “**” front and back.

• In general, most installations tend to work better if Windows Updates and your other computer Updates are already installed and current.

(Start)

** Printer Software – Blocked in Security Software **

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software

Uninstall existing printer software from Programs and Features

Method One - Control Panel > icon view > Programs and Features >

Method Two - Settings > Apps > Apps and Features >

Search or Scroll down

Uninstall the printer software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

** Uninstall - Printer Software – Lurking in the Device Manager **

Check / Verify:  If the printer is still lurking in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

If any devices are removed, Restart the computer and log in

** Uninstall - Printer Drivers – Lurking in Devices and Printers **

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

If any devices are removed, Restart the computer and log in

** Uninstall - Printer Software – Lurking in the User Account **

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete printer files from the Temp folder and the Local\HP folder

Clear Temp Folder in AppData

Method One

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR

Method Two

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

Clear HP Printer mention in AppData\Local\HP

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

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