HP Photosmart 7760 USB connection issues

[jaygreen1]

I've had my HP Photosmart 7760 printer for ages and while it's old, the printing function still works - I'm able to print test pages from the menu system on the printer.

I can't successfully connect any computers to the printer via USB. Here's what I've tried:

• two different USB cables across the 3 different computers
• Mac OS 10.13.6
• Mac OS 10.15.7
• Windows 10

I found several posts regarding issues with Mac OS that recommended deleting all HP drivers and re-installing. I tried that on both laptops and am still not having any luck in having either laptop detect the printer when it's plugged in via USB. On the Windows laptop, the computer dings when I plug the printer USB cable in but it comes up with an error message that says "The last USB device that you plugged into this computer malfunctioned and Windows does not recognize it." I went through the Windows troubleshooting tool, installed a few updates and rebooted a couple of times but I still get the same error message.

It really seems like the issue is with the printer itself and not drivers on the computers. Does anyone have any other suggestions for fixes here? Is there a cost-effective way to address a hardware issue with the printer or should I just buy a new one?

[KrazyToad]

@jaygreen1

Welcome to HP Support Community

This seems to be a Hardware issue with the USB Port

Since this is an older printer, i suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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