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‎08-29-2023 07:27 AM

HP Recommended
Product: HP Photosmart Premium Fax All-in-One Printer - C309a
Operating System: Microsoft Windows 11

Hi, rather than typing paragraphs, this is my problem - no options displayed.

James_1951_0-1693315429141.pngJames_1951_1-1693315447005.png

I have removed and reinstalled both Windows driver and HP software.  Just cannot get the application to display printing options.

Anybody got a working solution?

 

1 REPLY 1

‎08-31-2023 12:49 PM

HP Recommended

Hi @James_1951,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP PHOTOSMART C309a driver issues. Not to worry I will help you to get a resolution to resolve the issue.

 

This printer has only default drivers

 

I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP printer setup (Windows built-in driver) for help

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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