• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-10-2022 08:21 AM

HP Recommended
Product: HP Photosmart C410
Operating System: Microsoft Windows 10 (64-bit)

I received a new HP Elitebook from my employer and I cannot get the printer driver installed. I have HP smart installed and the printer is recognised and ink levels are for example indicated. However when trying to add the driver via HP smart and consequently via the windows add printer, the printer is identified, the install process started... with in the end the message that installation was unsuccesfull.

I also tried drivers (exe. files) I found on the web, but they all open in HP smart.

The previous laptop was also HP and I was able to print. (set up should have been the same as the new laptop).

My private Imac works as well, as does eprinting via Iphone.

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.