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HP Recommended

HP no longer provide the printer driver for this printer. I have used all installation wizards, been via HP support and sent back in a circle to the same support site, without success.

HP effectively want me to scrap a perfectly good working printer, which is environmental vandalism, to buy another printer.

How can I obtain original HP Drivers for this printer please. I am never keen to download drivers from unverified websites.

 

1 REPLY 1
HP Recommended

@Bilko16, Welcome to the HP Support Community! I’m here to help.

 

This model printer is not compatible with the HP Smart app due to its age and there is no driver available on the HP Support site.

 

Install the printer using Windows built-in driver for printing. (Skip if you are able to print)

Refer to this document to know how. Try printing. Use Deskjet 990c driver if your printer is not listed.

Refer to this document HP printer setup (Windows built-in driver) for help.

Note: No software is available for scanning. You may use MS paint.

 

Use a compatible scanning app to scan.

HP Scan and Capture app: Use this free app available from the Microsoft Store to scan photos or documents.

Go to Installing and Using HP Scan and Capture (Windows 10) for more information.

Windows Scan app: Use this Windows app to scan from most HP all-in-one printers.

Search Windows for Scan, and then click the Scan app in the list of results.

Windows Fax and Scan: Use this pre-installed tool to scan photos and documents.

Search Windows for fax, click Windows Fax and Scan in the list of results, and then click New Scan.

 

If this does not help, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.