• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-15-2024 01:45 PM

HP Recommended

Hi All,

           I have a HP Photosmart C4380 printer and a HP laptop running Windows10. The printer was previously working but has stopped since the Laptop was sent to a PC repair shop to be optimized. I am pretty sure that the driver has been removed as the laptop does not recognize the printer anymore. I have the original CD and have tried installing the drivers from it using a removeable CD drive but there was an error as the Operating System was to modern. I am pretty sure I got help here before when installing the drivers on the laptop to get it working initially. I do not get the option to download the driver from the website, it seems to be just a diagnostic tool. Hope you guys can help. Any feedback would be greatly appreciated. Thanks.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2024 08:11 PM

HP Recommended

Hi @Paul_BX 

Try to install with the next driver:

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎07-15-2024 08:11 PM

HP Recommended

Hi @Paul_BX 

Try to install with the next driver:

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
2 people found this reply helpful
Was this reply helpful? Yes No

‎07-16-2024 01:07 PM

HP Recommended

Hi @FerRX,

 Thank you so much. That worked.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.