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‎11-29-2020 07:40 AM

HP Recommended
Product: HP Photosmart C4680 printer
Operating System: macOS 10.15 Catalina

HP Photosmart C4680 printer/scanner - macbook air is detecting it as malware. I've deleted and re-downloaded the software which enabled the printer to work, but my computer is still identifying the scanner as malware and wont allow me to open it. Any suggestions on how to resolve would be greatly appreciated. Thanks. 

Category:
1 REPLY 1

‎12-02-2020 02:29 PM

HP Recommended

@Alex692

 

I reviewed your post and I understand that the Mac computer is detecting the printer as Malware.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c06960563

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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