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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
itsarinya
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HP Photosmart C61800 printer

HP Recommended
HP Photosmart C61800
Microsoft Windows 10 (64-bit)

Hi everyone,
My HP Photosmart C61800 printer loops continuously on "Incorrect Stop"
I managed to do the factory reset.
Now it's another failure: I can't configure it because it loops back to the configuration page.
I would appreciate it if you could help me.
Thank you in advance for your kindness.
Take care of yourself,
anouddorn

 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@itsarinya

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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