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‎09-21-2024 10:23 AM

HP Recommended
Product: HP Photosmart D110 Series
Operating System: Microsoft Windows 10 (64-bit)

I just changed my internet provider, this new one is with Verizon 5G. The printer was successfully connected to internet. However, when I print a document, it gets an error message, "Printer Properties  can not be displayed." The printer is not detected by the system. On the other hand the Hp Photosmart printer shows a message that it successfully been connected to internet.

Using the serial number, I tried downloading the software from the HP website, but it takes you anywhere else but to download it

 

Category:
1 REPLY 1

‎09-23-2024 09:56 AM

HP Recommended

Hi @Jimmy251,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with installing drivers on windows 10 for your Printer.

Request you to follow the below steps to fix the issue.

 

Unfortunately, the HP smart app is not available for your printer model.

Install the printer with Windows built-in driver.

You can refer to this document to install the printer and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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