HP Photosmart D110 USB-connected printer stopped working with last Sonoma update.

[Heckocz]

My HP Photosmart D110 worked recently but stopped -exact date uncertain- I think following a Mac OS Sonoma 14.n.n update. Checking for driver software back at HP shows the printer no longer supported. I am USB connected as a Bonjour (sp?) printer. My Mac is only a year or so old. Any ideas how to get it working again? Thanks!

[Nal_NR]

Hi @Heckocz,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This printer is not compatible with Mac OS, Sonoma 14. 

Troubleshoot the printer USB connection

• Check the USB cable for damage and recommended length, and then restart your printer and computer.
• Turn off the printer and the computer.
• Disconnect the USB cable from the computer and printer, and then inspect the cable.
• If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.
• If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.
• Connect the cable to the printer.
• Turn on the computer, and then wait for the startup process to complete.
• Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device (Windows).

You may also refer to this document for further assistance.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Heckocz]

Thanks Elohi_NR- Your first sentence is what I fear most:

"This printer is not compatible with Mac OS, Sonoma 14. "

The rest is all stuff I tried on my own before posting my complaint. What I can not believe is that this message board is not crawling with outraged D110 owners, all having the same recent experience. HP offers drivers only as recent as the 10.n.n OS versions. I called Apple support also, the tech there was unaware of any issue. 

Guess I have the only D110 still working.... or most recently working. Oh well. Thanks for confirming!

[Nal_NR]

Hi @Heckocz,

We apologize for the inconvenience. I truly appreciate your time and patience

You may try connecting with phone support and see if there are any alternatives. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.