HP Photosmart Plus All-in-one B209a-m printer not scanning with Windows OS 8.1 64 Bit

[csjoshi]

Hi

We have been using a HP Photosmart Plus All-in-one B209a-m scanner for last few years. Its been working exceptionally well for all these years.

Recently I noticed that in the device manager there was an explnation mark (!) next to this device and then I thought of updating the driver. After running the "PS_AIO_06_B209a-m_140_408-5.exe" file which was downloaded from this printer's support page, I updated the printer driver. Then I started gettting following error while scanning the documents.

Error Screen shot

So I uninstalled the driver, rebooted the PC and reinstalled the driver again. However I am still getting the same error message. Can you guide me in resolving this error.

[A4Apollo]

Hey there! @csjoshi, Welcome to HP forums.

I understand you have issues scanning from your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you able to make a copy from your printer?

Have you tried scanning from a different application?

As you mentioned when you try to scan from your printer you are getting error HP imaging device not found error on your PC.

Try the steps recommended below.

Try restarting Windows Image Acquisition services on your PC and check if it helps.

Windows Image Acquisition (WIA) is a service in the Windows operating system that supports communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1.Search Windows for view local services, and then click the View local services Control panel setting in the list of results.

The Services window opens.

2.Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.

•, WIA is running correctly. Skip to the next step.

•, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu.

   note:

If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.

•Remote Procedure Call (RPC)

•Shell Hardware Detection

•RPC Endpoint Mapper

•DCOM Server Process Launcher

Refer this article to further troubleshoot network scanner errors.

Uninstall the printer software from root level on your PC and install the full feature printer software on your PC and check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Install the full feature printer software using this link.

If the issue still persists try using HP scan and capture app on your PC and check if it helps.

Refer this article to know more information about using HP scan and capture application.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[csjoshi]

Hi MrRobot:

Thank you very much for your  reply. I tried to complete the steps as suggested by you till the uninstallation of the product. While uninstalling it, I got an error. Please find below the screen shot of that error.

When I opned the event viewer to check this error details, I got the following log:

        Faulting application name: hpzscr40.exe, version: 14.0.304.0, time stamp: 0x500689b6
        Faulting module name: KERNELBASE.dll, version: 6.3.9600.18666, time stamp: 0x58f33794
        Exception code: 0xc00000fd
        Fault offset: 0x000000000000f268
        Faulting process id: 0x1f80
        Faulting application start time: 0x01d357977ce0bba4
        Faulting application path: c:\program files (x86)\hp\digital imaging\{e5bc8cea-6c57-491e-83c0-4d0fa958c7f3}\setup\hpzscr40.exe
        Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
        Report Id: de0795d2-c38a-11e7-82da-a4db3074d771
        Faulting package full name:
        Faulting package-relative application ID:

Following is the System Data

System

    - Provider

      [ Name] Application Error

    - EventID 1000

      [ Qualifiers] 0

      Level 2       Task 100       Keywords 0x80000000000000     - TimeCreated

      [ SystemTime] 2017-11-07T07:11:26.000000000Z

      EventRecordID 87000       Channel Application

Hope this above information should help you in guiding me to resolve the issue.

[A4Apollo]

@csjoshi, It's great to hear from you again.

I appriciate your efforts for trying out the steps. 

As you mentioned when you uninstall the software you are getting error HP uninstaller installer has stopped working,

To resolve the issue, click Close program, click Finish in the You must restart your computer to finish the uninstall window, and then restart the computer to complete the software removal.

Refer this article to know more information about the error.

If the issue still persists uninstall the software using Revo uninstaller. You can search for the software in google and install the software.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[csjoshi]

Hi MrRobot

I did what you mentioned in your post. After the installation using Revo installer, I ran SFC and DISM commands to make sure that the machine is up-to-date in terms of the windows components.

After that I tried to install the printer. Now the software is getting installed but not getting connected with the printer either using USB / in wireless mode. Is this issue related to .Net 4.5 (i. e. the installation software using librabries of .Net fraework)? Because this machine has .Net 4.5 installed on it and the installation package is developed in 2014 when I think .Net 3.5 was in practice.

Still no solution to the issue.

[A4Apollo]

@csjoshi, It's great to hear from you again.

I appriciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Try the steps recommended below.

Install the printer by adding a new TCP/IP port

Use the Devices and Printers app in Windows to install the printer by adding a new TCP/IP port.
Turn on the printer, if it is not already on.
Search Windows for devices and printers, and then select Devices and Printers from the list of results.
Click Add a printer.
If necessary, click Add a network, wireless or Bluetooth printer.
Click The printer that I want isn't listed.
Select Add a printer using TCP/IP address or hostname, and then click Next.
Select TCP/IP Device in the Device type drop-down menu.
Type the printer IP address in the Hostname or IP address box. For more information about obtaining the IP address, see the documentation that came with your printer.
Deselect the Query the printer and automatically select the driver to use box, and then click Next.
The computer detects the TCP/IP port.
On the Install the printer driver window, click Windows Update.
After the update completes, select HP in the Manufacturer list, select your printer in the Printers list, and then click Next.
 

Refer this article to further troubleshoot Unsuccessful Network Installation errors.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[csjoshi]

Hi:

After lots of research, finally I could understand the issue. It is related to a service named as "HPSLPSVC". It is supposed to be having a start-up type as "Automatic (Delayed start)". But its not running on the computer. So if I manually start running it I get following error. I searched on the net to resolve this issue. However I could not find any solution for it.

Is there any solution for it?

 

[A4Apollo]

@csjoshi, Thanks for your prompt response and time.

I appriciate your efforts for writing back to us.

As you mentioned you are getting error 126 on your PC.

Did you try using HP scan and capture app are you having issues scanning?

If you have issue scanning from HP scan and capture app. It sounds like an operating system issue.

Try installing the printer on a different PC and check if the issue persists. If the issue does not persist try reinstalling the operating system on the original PC.

Also, you can try the steps recommended below.

Try the steps recommended below.
 
Start > Type services.msc
Scroll down and click on Print Spooler
Click on Stop the service
Click on Start the Service
Close the window

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[csjoshi]

MrRobot:

Thanks a lot for your reply. I used HP support assistance and it it points to Print and Scan doctor, which could not resolve my issue. Through webservices (or browser based front end), I would could scan a page, but not using HP Solution Manager. However this is working perfectly fine on another PC. 

So it looks to me that re-installing the OS is the only solution. Thank you very much for your efforts in helping me to resolve this issue

[A4Apollo]

@csjoshi, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the printer is working fine on another PC.

It certainly looks be an operating system issue. Please try reinstalling the operating system on your PC and try installing the printer software again and check if the issue persists.

If you have any queries you can always reach out to us.

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!