HP Photosmart Plus B210 Touchscreen not working

[pmccl]

The Touchscreen on my HP Photosmart Plus B210 was not responding properly so I gained access to the hidden manufacturing menu and tried the calibration for Touchscreen. It now fails to respond to any touches. Any ideas on how to regain access to the menus? I have tried connecting via USB but I the ''HP Utility'' fails to connect to it

[Irfan_06]

Hi @pmccl,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[sherryclrk]

Hello! I dont have a message button as an option

[Irfan_06]

Hi @pmccl,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support