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‎09-12-2021 02:10 PM

HP Recommended
Product: HP Photosmart Premium C309g-m
Operating System: Microsoft Windows 10 (64-bit)

This is a WI-FI connected printer. Went through setup through the printer window to get on in-house network. Then went to settings and added the printer once Windows found it.  Windows says it is ready. HP Smart says  Printer Status Unknown. Rebooted PC, deleted printer,  re-did the entire aforementioned and still same status from HP Smart. Any help is appreciated.

Category:
1 REPLY 1

‎09-15-2021 07:19 AM

HP Recommended

@GreybeardRU, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print using the HP Smart app. According to this document, this model printer is not compatible with the HP Smart app. 

 

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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