HP Print And Scan Doctor Fails with each attemp to run or install. Latest available version, 5.51

[Ranald1]

HP Print And Scan Doctor (HPPSdr.exe) fails on each run or install with message:  "Can not delete output file."

[Jay_G24]

Hi @Ranald1,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Ranald1]

Howdy, and thanks for the reply:  All of the choices in your document are hardware.  The product that was giving me a problem was software:

Product: HP Print And Scan Doctor

Operating System: Microsoft Windows 10 (64-bit)

Run it and it queries network, USB, etc. connections for any HP print/scan products currently connected in order to diagnose issues.  It doesn't just identify hardware products, it also identifies drivers that present as, say, print devices in the operating system- so virtual printers..   No problem with those, problem with installing the application.  Coughed up a terse error message with little/no info then aborted installation.

Since that post, I have acquired a later version, 5.6.1, and it works fine, so mark this solved.  Thanks.

[Jay_G24]

I am glad the issue is resolved.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!