HP Print Rewards Message

[garyg45]

When I installed a new ink cartridge today, I received a message stating that the HP Print Rewards program was ending and I should install the latest software to remove references to the program.  When I followed the link to get the new version of the software, it took me to an old version of the software, OJ6700_1315-1.  Was the message in error or does it have a bad link?

I installed the latest version of HP Print Scan Doctor and ran Fix Print Issues.  It said that it updated software.  I still don't know if I installed the software that the HP Print Rewards message indicated I should install.  Very confusing.  Is there a way to determine if my Officejet 6700 has the latest software installed?

[sandytechy20]

@garyg45

Welcome to HP support community.

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[garyg45]

Thanks for the information.  I'm going to see if the changes made by the HP Print Scan Doctor have fixed the issue.  I won't know until another cartridge runs out of ink.  If I receive the HP Rewards Message at that time, I'll use the information you provided to update the driver and firmware.

[sandytechy20]

@garyg45

Sure, you can check that at your leisure.

Feel free to contact us in the future if required.

Cheers.