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Locked

‎10-11-2025 09:31 AM

HP Recommended

Hi,

I recently installed the HP DeskJet 2300 series software that comes along with HP Print and Scan Doctor, but whenever I open it, it shows this message:

“Sorry, you don't have any active internet connection.
Please connect your computer to the internet and click Retry to restart the HP Print and Scan Doctor download from www.hp.com.”

 

Could someone please advise what might be causing this and how to fix it?

Many thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2025 10:35 AM

HP Recommended

Hello @Solution1Seeker ,
Welcome to the HP Support Community!

 

Read this information here: May 27, 2025, HP Print and Scan Doctor is retired 

and then read this information here: The HP app replaces earlier HP apps like HP Smart 

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
         

View solution in original post

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3 REPLIES 3

‎10-11-2025 10:35 AM

HP Recommended

Hello @Solution1Seeker ,
Welcome to the HP Support Community!

 

Read this information here: May 27, 2025, HP Print and Scan Doctor is retired 

and then read this information here: The HP app replaces earlier HP apps like HP Smart 

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
         
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-11-2025 12:31 PM

HP Recommended

Ohhh. Thank you for your information, Andr-1611.

1 person found this reply helpful
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‎10-11-2025 01:13 PM

HP Recommended

@Solution1Seeker 

 

You’re very welcome. Glad to have been of assistance.
Best regards

Andr-1611

I'm not an employee of HP, I'm as volunteer here.
         
Was this reply helpful? Yes No
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