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HP Recommended
HP Envy 5530
Microsoft Windows 10 (64-bit)

My PC keeps waking from sleep. Running powercfg -lastwake in Command Prompt shows:
Wake History Count - 1
Wake History [0]
Wake Source Count - 1
Wake Source [0]
Type: Wake Timer
Owner: [SERVICE] \Device\HarddiskVolume4\Windows\System32\svchost.exe (SystemEventsBroker)
Owner Supplied Reason: Windows will execute 'NT TASK\HP\HP Print Scan Doctor\Printer Health Monitor' scheduled task that requested waking the computer.

I have updated the printer drivers and all software, but it keeps waking.

3 REPLIES 3
HP Recommended

@Virtuous70

 

Welcome to the HP support community.

 

I understand that your printer keeps waking up your computer, I am glad to assist you.

Follow these steps to disable the HP Printer Health Monitor which will fix this issue.

  • Open the Devices and Printers folder, right-click the HP UPD, and then select Properties.
  • Click the Device Settings tab.
  • In the Installable Options section, set Printer Status Notification to either Enable or Disable.
  • Click OK.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thank you for your response. In Devices and Printers, there is no HP UDP, but I right-clicked on the icon for my HP Envy printer and chose properties. But there was no Device Settings tab, just General, Hardware and Web Services. Therefor I can not locate an option for Installable Options or Printer Status Notification.

HP Recommended

@Virtuous70

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.

Sandytechy20
I am an HP Employee

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