HP Print Scan Dr doesn't start

[cadweb]

Hi,

i'm struggling to make my HP printer work

HP Smart says the printer is in state "unknown", communication seems to be unstable between pc an and printer, although i could print a test page.

i never could scan, scanner is not found.

the printer is connected via a usb cable (HP supply)

so i tried HPScanDr... it doesn't do anything

anyone has a hint ?

thanks a lot 

[Jay_G24]

Hi @cadweb,

Welcome to the HP Support Community

I'd like to help!

I understand the printer shows unknown on HP smart.

Troubleshoot the printer USB connection

Check the USB cable for damage and recommended length, and then restart your printer and computer.

Turn off the printer and the computer.

Disconnect the USB cable from the computer and printer, and then inspect the cable.

If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.

If the cable is undamaged and shorter than 3 m (9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.

Connect the cable to the printer.

Turn on the computer, and then wait for the start-up process to complete.

If the issue persists, try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system updates.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

Turn on the printer, and then add the printer (Mac) or wait for the computer to install the new device (Windows).

Hope this helps! Keep me posted. 

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