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‎06-13-2026 04:09 PM

HP Recommended
Product: HP ENVY 6020e
Operating System: Microsoft Windows 11

I enabled Windows protected print mode and reinstalled my HP ENVY 6020e driver through the Windows Settings app. 

It installed the IPP Class Driver along with the HP Print Support Application.

When clicking on "Open app" in the Windows Settings printer detail page, the HP Print Support Application launches fine, but once I click on Change Default Preferences, it pops up, shows a spinner and then hides again without me being able to change the preferences. The same thing happens when printing a document from any app.

Event Viewer shows the following logs:

Faulting application name: PSADriverApp.exe, version: 23.1400.1.397, time stamp: 0x6a175dee
Faulting module name: SharedLibrary.dll, version: 2.2.29512.0, time stamp: 0x5fad1a6e
Exception code: 0x00001007
Fault offset: 0x00000000007e38de
Faulting process id: 0x648
Faulting application start time: 0x1DCFB78916E545C
Faulting application path: C:\Program Files\WindowsApps\AD2F1837.HPPrinterDriver_2604.1.4355.0_x64__v10z8vjag6ke6\PSADriverApp.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.2_2.2.29512.0_x64__8wekyb3d8bbwe\SharedLibrary.dll
Report Id: 6183bb81-4d80-4261-bafb-c137ce7f294a
Faulting package full name: AD2F1837.HPPrinterDriver_2604.1.4355.0_x64__v10z8vjag6ke6
Faulting package-relative application ID: AD2F1837.HPPrinterDriver

 

PC has AMD CPU & GPU, other endpoints that do work are Intel-only.

Thanks for looking into this!

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