HP Print and Scan Doctor application issue

[jimydia]

What is the latest version of HP Print and Scan Doctor application? I run the 5.0.14 version on my PC for the HP LaserJet Pro M12a printer. Maybe is it too old? When I open it (the application) a message appears that a new version is available. I download the new version and the file is exported. But when I open the application, the same message appears again (that a new version is available). I download again the file and every time I open the application, the same message exists. What is the problem? Please help me for troubleshooting.

[Nal_NR · Accepted solution]

Hi @jimydia,

Welcome to the HP Support Community.

I understand that you are facing issues with the application. I'd like to help!

Perform root-level uninstallation to remove all the printer-related software.

•             In Windows, search for and open Programs and Features.

•             Select your HP printer.

•             Select Uninstall.

•             In Windows, search for and open Devices and Printers.

•             In the Devices and Printers window looks for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

•             Open up the run command with the "Windows Key + R" key combo.

•             Type printui.exe /s and click OK.

•             Click on the Drivers tab.

•             Look for an HP Printer driver. If you see it click on it and click Remove at the bottom.

•             Select OK.

•             Remove all instances of the same.

•             Select Apply and OK on the Print Server Properties windows.

•             Close Devices and Printers. 

•             Restart the PC again

Once done do the windows update on your pc. 

Then you may refer to this document here for further assistance.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping