HP Print and Scan Doctor new version 5.6.5

[MarcoCarminati]

Hi, I have installed HP Print and Scan Doctor new version 5.6.5

The new versione shows me a problem of drivers 

My printer ( and scanner ) works perfectly, I don't understand where is the problem ( of drivers ).

I wait for a kind answer

Best Regards

Marco Carminati

Venice, Italy  

[Dragon-Fur]

@MarcoCarminati 

It is possible the Doctor is complaining about the Full Feature Software.

Perhaps the Full Driver printer software is not installed.

Could also be something else - Doctor is a pretty good software but it does not handle every situation.

What is "printer software"?

There are two parts to this:

• HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store .  HP Smart requires that you sign in using your HP Account credentials.
• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The software includes HP Scan.  No Sign-in required.

When installed,

HP Smart is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Main_Menu_6

When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features

And

The Full Driver printer software can also show up in Settings > Apps > Apps and Features

Example - Printer Software

Programs_and_Features_Printer_Desktop_Icons_6

What to do?

If you have not done so,

Install the Full Feature Software / Full Driver printer software.

How-to Video

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)

Note

If everything is working the way you need and expect,

You do have the option to ignore the results from the Doctor.

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 8022 All-in-One Printer 

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