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HP Recommended
HP OfficeJet 9010
Microsoft Windows 10 (64-bit)

I have one printer installed, but the HP Print and Scan Doctor shows two, one with (NET) after the name at IP 192.168.0.11, and one without (NET at IP 192.168.0.9.  The Windows 10 Device Manager is showing just one printer at http://192.168.0.11:3911/,

HP OfficeJet Pro 9010 series PCL-3

How can I get P&S Doctor to show just the one printer -- and which one?

1 REPLY 1
HP Recommended

@CWBillow 

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try these steps to resolve the issue:  

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

  • If the issue still continues, install using Using the Windows Built-in Print DriverClick here

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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