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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Print and Scan Doctor

Create an account on the HP Community to personalize your profile and ask a question
06-03-2025 08:20 AM
Welcome to the HP English Community --
Dead - Should be removed / uninstalled
Example,
- For Windows, check your Downloads folder - file name prefix might be (or similar to) HPPSdr
- Using the HP Support Assistant? Consider updating the the latest version (as available)
References
HP Smart includes similar diagnostics to those found in the defunct Doctor software.
Replacement for Print and Scan Doctor
Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"