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‎02-21-2024 09:15 AM

HP Recommended
Product: HP OfficeJet 3831 All-in-One Printer
Operating System: Microsoft Windows 11

I prefer HP Printer Assistant over HP smart due to the duplex scanning. Infortunatley HP printer assistant will now not scanning both sides for me either and i can't find the appropriate driver. Please help

Category:
1 REPLY 1

‎02-21-2024 10:43 AM

HP Recommended

@Kmodo100 

 

Welcome to the HP Community --

 

If you've not yet done so,

Try / Consider

Uninstall printer software > Restart computer > Install fresh copy of the Full Feature Software

 

Driver download page:

 
What?
The printer has never supported automatic 2-sided scanning.
That said, the HP Scan Software included in the full driver printer software should still provide a manual software option for scanning on two sides > Page Sides = 2-sided (Manual)
 
Example - HP Scan (full driver software) - Menu > Destination
9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9
 

 

HP Printer Home Page - References and Resources

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Dragon-Fur

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