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‎06-02-2025 07:11 AM

HP Recommended
Product: HP OfficeJet 9012e All-in-One Printer
Operating System: Microsoft Windows 11

I have this error code on my Windows update. I have uninstalled and reinstalled drivers several times, but I still get this message. How can I fix this permanently? 

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1 REPLY 1

‎06-02-2025 07:34 AM

HP Recommended

Possibly the update is for a printer you no longer have or a printer driver that was inadvertently installed (ie: wrong printer driver)

Run the following app from the command line

printui /s




BeemerBiker_0-1748871063286.png

 



Remove all references to any HP printer.

search for a printer and let windows find and install the driver

BeemerBiker_1-1748871063222.png

 

 

Then install the full feature driver (or alternately install it before searching)

 

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.


Full function printer drivers can be downloaded here: 901x
Full function software for scanning can be downloaded here: 901x
You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 9010-9018



Let me know what you find out or if you need help networking the printer

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