HP Printer 5102 Error Code: EBS00P0013

[REDRN94]

I just purchased a new HP 5102 printer. Followed all setup steps but keep getting Error Code: EBS00P0013 and can't complete setup. Reached out to HP support chat with no help resolving issue. Can anyone help before i return it? 

[Hawks_Eye]

Hi @REDRN94 

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a frustrating situation.

The error message EBS00P0013 typically indicates a problem related to the printer's firmware or a setup issue.

Here are a few steps you can try to resolve it:
 

Reset the Printer:

Power off the printer.
Unplug it from the power source.
Wait for about 60 seconds.
Plug it back in and power it on.
Check for Firmware Updates: Update the firmware on an HP printer

Go to the HP website and check if there are any firmware updates available for your printer model. Sometimes, updating the firmware can resolve such issues.
 

Perform a Factory Reset:

On the printer’s control panel, go to the settings menu.
Look for the “Setup” or “Maintenance” options.
Choose “Restore Factory Defaults” or a similar option.
Check Connections:

Ensure that all cables are properly connected and that there are no issues with your Wi-Fi or network setup if you’re using a wireless connection.
 

Reinstall the Printer Software:

Uninstall the current printer software from your computer.
 

Restart your computer.
 

Download and install the latest version of the HP Smart app or the printer driver from the HP website.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 
Vince_0406

[ferRX]

Hi @REDRN94 

Follow steps from next video:

>> https://www.youtube.com/watch?v=zvqMSBHSP6c&ab_channel=TechnologyTips