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‎03-19-2020 08:30 AM

HP Recommended
Product: HP 7855 Printer
Operating System: Other

error message on my 7855 printer keeps telling me to remove and reinstall the colored cartridge.  I have done this a number of times but still the message appears.   How to fix. 

1 REPLY 1

‎03-22-2020 08:29 AM - edited ‎03-22-2020 08:35 AM

HP Recommended

@dano8, Welcome to HP Support Community!

 

I see that the printer is in an error state. This could be due to a faulty ink cartridge or the printer ink system. I'd recommend you follow the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge to resolve the issue.

 

If the issue persists, we can assist you with the further course of action.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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